Return and Refund Policy

Effective Date: November 3, 2025
Last Updated: November 3, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Strike Equipment website located at www.strikeequipment.com (“Website”).

2. Contact Information

For questions about returns and refunds, contact our Customer Service team:

Email: support@strikeequipment.com
Phone: 833-545-4093
Address: 16154 Eagleview Drive, Lakeville, MN 55044, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States may return eligible products within 30 days of receipt.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition you received it.

• Original Packaging: Items must be in original packaging with all labels and tags attached.

• Proof of Purchase: A receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

To start a return:

1. Email support@strikeequipment.com or call 833-545-4093 within 30 days of delivery.

2. Provide your order number and reason for return.

3. We’ll review your request and, if approved, send return instructions and a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

• Pack the item securely in its original packaging.

• Include all accessories, manuals, and any free gifts.

• Include your return authorization form inside the box.

• Attach the provided shipping label to the package.

4.3 Shipping the Return

• Shipping Method: Use a trackable courier service such as USPS, UPS, or FedEx.

• Return Window: Ship the item within 7 days of receiving the return authorization.

5. Return Shipping Costs

Customers are responsible for return shipping costs.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Items must be unused, undamaged, and in original packaging.

• Return request must be made within 30 days of receipt.

• Refunds are issued to the original payment method, minus a 20% restocking fee.

6.2 Defective or Damaged Goods

• Contact us within 7 days of delivery.

• Include photos or videos showing the damage or defect.

• We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Product Received

• Notify us immediately upon receiving the incorrect item.

• We will cover return shipping and send the correct product.

6.4 Product Never Arrived

• Contact us if your order hasn’t arrived within the estimated delivery time.

• We will investigate with the carrier. If confirmed lost, we’ll issue a full refund or send a replacement.

6.5 Order Cancellation

• Orders can be canceled for a full refund if not yet shipped.

• If already shipped, follow the standard return process after receiving the order.

7. Exceptions to the Return Policy

The following are non-returnable and non-refundable:

• Custom or personalized items

• Perishable goods

• Intimate or sanitary products (e.g., underwear, swimwear, personal care items)

• Gift cards and downloadable software

8. Refunds

8.1 Refund Conditions

Refunds are approved after inspection of returned items. You’ll receive email confirmation of approval or rejection.

8.2 Refund Processing

• Refunds go to the original payment method.

• Refunds may take 5–7 business days after approval to appear in your account.

8.3 Partial Refunds

Partial refunds may apply if:

• Items are not in original condition or missing parts.

• Items are returned beyond the 30-day return window.

9. Exchanges

We replace items only if defective, damaged, or incorrect. Contact support@strikeequipment.com for assistance.
Strike Equipment covers shipping costs for approved exchanges.

10. Timelines

• Return Window: 30 days from delivery

• Return Processing: 5–7 business days after receipt

• Refund Period: 5–7 business days for funds to appear after approval

11. Legal Rights

This policy does not affect any legal rights you may have under applicable laws in Minnesota or the United States.

12. Questions and Support

For additional help or to start a return:

Email: support@strikeequipment.com
Phone: 833-545-4093
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 16154 Eagleview Drive, Lakeville, MN 55044, United States

By purchasing from Strike Equipment, you agree to this Return and Refund Policy.