Shipping Policy

Effective Date: November 3, 2025
Last Updated: November 3, 2025

1. Introduction

At Strike Equipment ("we," "us," or "our"), we aim to provide a clear and reliable shipping experience. This Shipping Policy explains how and when your order will be processed, shipped, and delivered when you shop at www.strikeequipment.com.

2. Shipping Destinations

Countries We Ship To: United States

We currently ship only within the United States. We’re working to expand our shipping destinations, so check back for updates.

3. Shipping Costs

Domestic Shipping (United States):

• Standard Shipping: Free shipping on all orders

No Hidden Fees:
All shipping costs, if applicable, are displayed at checkout. There are no hidden fees or surprise charges.

4. Order Processing Time

• Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

• Order Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day.

• Weekend & Holiday Orders: Orders placed on weekends or public holidays are processed on the next business day.

5. Estimated Delivery Time

• Standard Shipping: 3–5 business days

• Delivery times are estimates and may vary due to factors outside our control, such as weather conditions, carrier delays, or high shipping volumes.

6. Shipping Methods and Carriers

Reliable Carriers:
We work with trusted carriers to deliver your orders safely and on time.

• Domestic Carriers: USPS, UPS, FedEx

• LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics

Shipment Tracking:
Every order includes tracking details sent via email once shipped.

Insurance:
All shipments are insured against loss or damage. If you experience an issue, contact us promptly.

7. Order Tracking

Once your order ships, you’ll receive an email containing:

• Tracking number

• Carrier name

• Link to track your shipment

You can also track your order at www.strikeequipment.com/track-order or directly on the carrier’s website.

If you need assistance with tracking, contact us at support@strikeequipment.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery: If your order is delayed beyond the expected delivery time, email support@strikeequipment.com for help.

• Lost Packages: If your tracking shows “delivered” but you haven’t received your order:

  • Verify your shipping address.

  • Check with neighbors or building management.

  • Contact us for further assistance.

8.2 Damaged Packages

If your order arrives damaged:

• Take clear photos of the damaged packaging and item.

• Contact support@strikeequipment.com within 7 days of delivery.
  We’ll work with you to arrange a replacement or refund.

9. Missing Items

If an item is missing from your shipment:

• Contact us within 7 days of receiving your package.

• Include your order number and details of the missing item(s).
  We’ll investigate and either send the missing items or issue a refund.

10. Return and Refund Policy

• Return Window: 30 days from receipt of order

• Conditions: Items must be unused, undamaged, and in original packaging.

• Return Shipping: Customers pay return shipping.

• Refund Processing: Refunds are issued to the original payment method within 5–7 business days after receiving the return.

See our Return and Refund Policy for complete details.

11. Incorrect Address

Please double-check your shipping details before placing your order. We are not responsible for delays or lost packages caused by incorrect addresses.

If your package is returned to us due to an incorrect or incomplete address:

• We’ll contact you to arrange reshipment.

• Additional shipping fees may apply.

12. Contact Information

If you have questions or concerns about your shipment, contact our Customer Service team:

Email: support@strikeequipment.com
Phone: 833-545-4093
Address: 16154 Eagleview Drive, Lakeville, MN 55044, United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

13. Changes to This Shipping Policy

We may update this Shipping Policy periodically. Any changes take effect immediately upon posting on our website. We encourage you to review this page regularly.

Thank you for shopping with Strike Equipment. We appreciate your business and strive to deliver every order with care and accuracy.